WARRANTY

Futura roma products are covered by a 24-month calendar WARRANTY from the goods delivery date, except as described below: the warranty applies ONLY to products used in suitable environments and in case of a consistent use with their functionalities and characteristics. Any improper or unsuitable use of the products voids the WARRANTY. The warranty does NOT cover wear and tear or normal deterioration of the products due to non-use. With the warranty obligation, the "Owners" of Futura roma brand undertake to replace and/or repair the defective and/or faulty product without any further obligation of direct and/or indirect damages compensation caused to the Customer and/or third parties. The warranty for manufacturing defects is subject to the products return to the Owners' headquarters at the Customer's expense. Any modification/repair and/or replacement of parts made by the Customer without the "Owners" authorization EXEMPTS them from any civil and criminal liability, invalidating the warranty.

It is noted that variations in color and texture of the products are an integral part of the refinement and beauty of the tanned leather. Over time, leather tends to acquire a patina and may even darken due to contact with the wearer's skin and direct sunlight, thus enhancing the natural appearance of leather goods. The warranty does NOT cover damages resulting from color transfer, fading due to light, small wrinkles emergence, marks on the leather, accidents, improper use or any alteration, accidents, or repair carried out by Parties other than the products "Owners".

RETURNS AND REFUNDS

Upon delivery, the Customer has the RESPONSIBILITY to report any discrepancies with the requested order or the integrity of the products WITHIN 8 working days from the delivery date, after which the goods will be considered accepted without reservation. Any CLAIMS for discrepancies in quantities, models, and/or colors and/or visible defects must be sent to Futura roma brand "Owners" an email to info@futura-roma.comWITHIN 8 working days from the receipt of the goods, indicating the claim reason, attached photos, a copy of the delivery note and the delivery receipt, if issued. Failure to report within this period will result in the Customer's rights being forfeited as the goods will be deemed to have been accepted as per the order and free from defects, and NO PRODUCTS RETURN with a request for repair or replacement will be ALLOWED, except in exceptional cases that will be evaluated and pre-authorized in writing by the brand "Owners".

Products return can only take place AFTER the written communication from the brand "Owners" authorizing the return, who reserve the right not to accept goods in the absence of such communication. The SHIPPING COSTS related to the GOODS RETURN are borne by the Customer, unless different agreements in writing between the Parties. The RETURN DELIVERY NOTE must contain references to the return authorization, as well as the original delivery note.